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Medical/ Kaiser Permanente/ My Doctor Online (NCAL Only) Evidence record · not search-indexed, no advertising

Application record · ID 497468339

My Doctor Online (NCAL Only) app icon

My Doctor Online (NCAL Only)

by Kaiser Permanente · Medical · Free

Average rating
4.8
88.5K ratings
Ratings
88.5K
On store since
2012
14 yrs 136 d
Languages
2
01

Analyst summary

Last verified 8 Aug 2026

My Doctor Online (NCAL Only) is a Medical application published by Kaiser Permanente. It holds a 4.8-star average across 88,473 public ratings.

It is actively maintained: the most recent update we observed shipped 16 Jul 2026. The listing has been on the store for 14 yrs 136 d.

On the listing it is localized into 2 languages, a 440 MB download, runs on iPhone 5s and newer · iPad.

A summary of the measured figures recorded on this page, kept current as the numbers change.
02

Position in category

Each bar shows where My Doctor Online (NCAL Only) sits in the distribution of Medical apps we track. Percentiles are computed over apps with the field observed, not the whole category.

Rating volume 99th pct.
Average rating 84th pct.
Download size 97th pct.
Price 5th pct.

Distribution computed with the category report · Full category report

03

Review intelligence

Medium confidence

Users report the app is now useless as it redirects to the website for most functions and often fails to open.

Computed from 103 public reviews, 8 Feb 2026–6 Aug 2026 · 11 in the last 30 days. Sentiment and themes are model-derived from the review text, not categories we imposed.

redirects to website Negative · 37
app not opening Negative · 11
useless app Negative · 9
confusing interface Negative · 3
used to be good Mixed · 3
In users’ words · verbatim public App Store reviews, unedited
★★★★★
Easy to use
This app is easy to use. Meets all my needs so far interacting with KP. Scheduling a visit very easy. Video classes are easy and have stable connections. I have used this app for awhile. I have had no negative experiences.
Chellye421 · v9.5.2 · 9 Jul 2026
★★☆☆☆
App and website are both horrible
The KP app and website is so frustrating to use. Dead links everywhere and interface is not intuitive at all. our premiums are so high you would think they can pay someone to make a proper app and website.
MzPotato · v9.6 · 6 Aug 2026

Trajectory: declining · recomputed when new reviews arrive · limitations

04

Health timeline

A dated record of what has actually happened to this app — launch, updates, price moves and record-board milestones. Every point is a stored observation, never an estimate.

Daily rating & price tracking began 9 Aug 2026; the growth curve fills in here as observations accrue.

  1. 16 Jul 2026 Update Updated to v9.6 The most recent version we observed on the listing.
  2. 5 Mar 2012 Launch Launched on the App Store Original release date stated on the listing.

Dates are read from the listing and from our own daily observations; the rating curve accrues going forward. How we track.

05

Listing & advisories

Download size

440 MB

Minimum iOS

16.2

Devices supported

iPhone 5s and newer · iPad

Age rating

12+

Advisories

Infrequent/Mild Medical/Treatment Information

Screenshots

2 on the listing

My Doctor Online (NCAL Only) screenshot My Doctor Online (NCAL Only) screenshot

Screenshots are hotlinked from the public store listing and belong to the publisher.

06

Rankings this app appears on

07

Peer set

Peers are well-rated apps in Medical, selected by category and rating — not by similarity of description, so the comparison is like-for-like on scale.

AppRatingRatingsPrice
My Doctor Online (NCAL Only) 4.8 88.5K Free
Agria 5.0 3,246 Free
Nara Baby & Pregnancy Tracker 4.9 23K Free
MÜV Dispensary 4.9 17.9K Free
Aya Healthcare Job Search 4.9 6,856 Free
Hinge Health 4.9 157K Free
Olá Doutor: Atendimento médico 4.9 10.1K Free
08

Questions this record can answer

How was every figure on this page produced?

Each figure is read from public App Store metadata or computed from it, dated to when we read it, and traceable to a stored row. Percentiles, cadence, longevity and sentiment are derived by us; ratings, prices, sizes and dates are taken as the store reports them.

Why can the star average and recent opinion disagree?

The star average is cumulative over the app’s whole life, so recent opinion barely moves it. Any sentiment figure we compute reads only recent review text, which is why it turns first. Treat a divergence as an early indicator, not a verdict.

What can this page not tell you?

Downloads, revenue, active users, subscription pricing inside the app, and anything about security or data handling. None of those are visible in public store metadata, so we do not estimate them.

09

Provenance

Source
Public App Store listing metadata and public customer reviews.
Collection window
Last read 8 Aug 2026. Listing re-read daily; reviews re-read on a slower cadence.
Derived figures
Percentiles, update cadence, longevity and sentiment are computed by us, not supplied by the store.
Corrections
No corrections on this record. Report an error

This record is excluded from search indexes and the sitemap, and carries no advertising. It exists so that figures used in our published analysis can be checked at source. Why we do this